1. What this agreement covers
This website (proautohaul.com) is operated by Professional Auto Haulers — displaying the Pro Auto Carriers brand — and is connected to the Dispatch A Car platform, where Professional Auto Haulers manages quotes, orders, dispatch, customer messages, and shipment tracking. This agreement explains what information moves between the website and the platform, why, and how it is kept separate from every other company on the platform.
2. What information is shared — and why
- Contact details (name, phone, email) — to quote, book, and update you about your shipment.
- Shipment details (vehicle, pickup and delivery cities, dates) — to price your lane and dispatch a carrier.
- Order status (quote, booking, dispatch, transit milestones, delivery confirmation) — so the tracking page on this site can show you live progress in production; in this pre-launch build, the tracker shows sample orders.
- Messages you send about an order — routed to the agent responsible for that order.
3. What is never shared
Your information is never sold. It is not shared with other transport companies for marketing, and it is not used for any purpose other than running your shipment and the service you asked for.
4. Tenant separation — our data stays separate
Dispatch A Car is a shared platform used by multiple transport companies. Each company works inside its own private tenant space. Professional Auto Haulers’ customers, orders, and messages are stored in the Professional Auto Haulers space only: no other company on the platform can see, search, export, or contact them, and our team cannot see theirs. Platform-level staff access for support and billing is limited to what operating the platform requires.
5. How long it is kept
Order and message records are kept for as long as needed to complete your shipment, handle follow-up service, and meet legal and accounting requirements. Tracking lookups on this site require your order number plus your phone digits, so status is never public by link alone.
6. Your rights — access, correction, deletion
You may ask us at any time what information we hold about you, to correct it, or to delete it (subject to records we must keep by law). Contact us at dispatch@proautohaul.com or (877) 356-4285, Mon–Fri 9:00am–5:00pm, and the agent responsible for your order will handle the request.
7. Changes
If this arrangement changes, the updated agreement will be posted on this page before it takes effect.
Draft text Draft agreement copy for design review — final wording to be approved before launch.
